Legal Agreement
These Terms and Conditions govern your access to and use of the ur999 platform, including all casino games, sports betting services, account features, payment processing, promotions, and communications. Please read these terms carefully before using any service offered by ur999. By registering an account or using the platform in any capacity, you agree to be bound by these Terms in their entirety.
LEGAL DOCUMENT
Binding on all ur999 users
Key Highlights
These highlights are provided for convenience only. The complete legally binding terms follow below. In the event of any conflict, the full text of each clause governs.
ur999 services are available exclusively to individuals who are 21 years of age or older. Registration constitutes a binding declaration that you meet this age requirement. ur999 reserves the right to request CNIC verification at any time.
Each individual may hold only one ur999 account. Duplicate accounts are strictly prohibited and will result in the suspension of all associated accounts. Any balances held in duplicate accounts are subject to forfeiture pending investigation.
All deposits and withdrawals on ur999 must be conducted through the payment methods listed in the cashier. JazzCash and EasyPaisa are the primary channels. Withdrawals require completed KYC verification before processing.
All promotional offers are subject to specific bonus terms including wagering requirements, minimum odds, time limits, and eligible game restrictions. Bonuses may not be withdrawn as cash until wagering requirements are fully met.
ur999 operates under an international gaming license that mandates responsible gaming standards. Deposit limits, session controls, and self-exclusion are available to all players. Problem gambling support is accessible through the Responsible Gaming section.
Fraud, collusion, exploitation of software errors, use of automated betting tools, money laundering, and any other activity designed to circumvent the integrity of ur999's services are strictly prohibited and will result in account termination.
Contents
Section 1
In these Terms and Conditions, the following terms shall have the meanings ascribed to them below unless the context otherwise requires:
Section 2
By accessing the ur999 Platform, creating an Account, making a deposit, placing a bet, or using any service provided by ur999, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the Platform.
These Terms constitute a legally binding agreement between you and ur999. Where separate terms apply to specific promotions, games, or features, those terms are incorporated by reference into these Terms. In the event of any inconsistency, the specific terms applicable to a particular promotion or game shall take precedence over these general Terms with respect to that specific matter only.
Important Notice: ur999 is operated under an international gaming license. Participation in the services offered by ur999 may be subject to legal restrictions in your jurisdiction. It is your sole responsibility to determine whether accessing and using ur999 is lawful in your location. ur999 accepts no liability for any breach of local laws by Players accessing the Platform.
Section 3
Access to and use of the ur999 Platform is subject to the following eligibility requirements, which must be continuously satisfied throughout your use of the Platform:
ur999 reserves the right to request documentary proof of eligibility at any time, including but not limited to CNIC copies, proof of address, and source-of-funds documentation. Failure to provide satisfactory documentation within a reasonable period will result in Account suspension and, where applicable, the return of deposited funds to the original payment method, net of any withdrawals already processed.
Section 4
To access real-money services on the ur999 Platform, you must create a registered Account. Each Player is permitted to hold only one Account. The creation of multiple Accounts by the same individual is a material breach of these Terms and will result in the immediate suspension and potential permanent closure of all associated Accounts, along with the forfeiture of any balances held in duplicate accounts that are determined to have been created in breach of this clause.
4.1 Registration Information
You are required to provide accurate, complete, and up-to-date information during registration, including your full legal name as it appears on your CNIC, your date of birth, a valid Pakistani mobile number (used as your primary login identifier and for OTP delivery), and a secure password of your choosing.
4.2 Identity Verification (KYC)
ur999 operates a mandatory KYC process. Standard KYC requires submission of a valid CNIC. Enhanced KYC may additionally require proof of address and source-of-funds documentation for higher-value accounts. KYC must be completed before withdrawal functionality is activated. ur999 may suspend deposits and gameplay pending KYC completion where risk indicators are present.
4.3 Account Information Updates
You are responsible for maintaining the accuracy of your Account information. Any change to your registered mobile number, payment method, or personal details must be reported to ur999's support team promptly. ur999 accepts no liability for losses arising from failure to maintain accurate Account information.
Pakistani Mobile Number as Primary Identifier: ur999 uses your Pakistani mobile number (03XX format) as your primary account identifier. This number is linked to your JazzCash or EasyPaisa wallet where applicable and is used for OTP-based login verification. Ensure your registered number remains active and in your possession at all times.
Section 5
You are solely responsible for maintaining the security and confidentiality of your ur999 Account credentials, including your username, password, and any OTP codes delivered to your registered mobile number. ur999 will never ask you to disclose your password via any communication channel.
You must notify ur999 immediately if you become aware of any unauthorized access to your Account, any loss or theft of your registered SIM card, or any other security compromise. ur999's liability for losses arising from unauthorized Account access is limited where such access results from your failure to maintain credential security.
ur999 reserves the right to impose temporary security holds on Accounts where unusual activity is detected, including but not limited to logins from unrecognized devices, multiple failed authentication attempts, or transaction patterns inconsistent with prior account behavior. Such holds may be lifted upon successful completion of additional identity verification.
Section 6
All deposits to your ur999 Account must be made through the payment methods listed in the Platform's cashier at the time of deposit. ur999 currently accepts JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank transfers, QR Pay, and Cash OTC where applicable.
6.1 Minimum Deposit
The minimum deposit amount at ur999 is Rs 100 per transaction, unless a higher minimum is specified for a particular payment method or promotional offer. Specific payment methods may carry different minimum thresholds as communicated in the cashier interface.
6.2 Deposit Processing
JazzCash and EasyPaisa deposits are credited to your Account instantly. Bank transfers via HBL, UBL, Meezan Bank, and Raast typically process within 15 to 30 minutes during standard banking hours. Delays attributable to payment service providers or banking systems are beyond ur999's control.
6.3 Accepted Funds
All funds deposited to your ur999 Account must be from payment methods registered in your own name and must not originate from unlawful activity. ur999 is obligated to comply with applicable anti-money laundering requirements and will report suspicious transactions to relevant authorities where legally required.
6.4 Deposit Responsibility
You are solely responsible for any deposit you make to your ur999 Account. ur999 will not refund deposits on the basis that you did not intend to deposit, unless an error on the part of ur999 can be demonstrated. Chargeback requests made to payment providers in respect of ur999 deposits where no genuine error exists will be treated as fraud and may result in Account closure.
Section 7
Withdrawal of real-money balances from your ur999 Account is subject to the following conditions:
Section 8
ur999 offers various promotional incentives to Players including welcome bonuses, reload bonuses, free spins, cashback offers, and VIP programme benefits. All promotions are subject to specific terms communicated at the time of offer and incorporated into these Terms by reference.
8.1 General Bonus Rules
8.2 Bonus Abuse
ur999 monitors bonus activity and reserves the right to void bonuses and associated winnings where it determines, at its reasonable discretion, that bonus abuse has occurred. Bonus abuse includes but is not limited to: claiming multiple accounts to receive duplicate bonuses; using low-variance betting strategies to circumvent wagering requirements; coordinating with other players to exploit promotional terms.
8.3 VIP Programme
ur999's VIP loyalty programme awards points based on real-money betting activity across the Platform. Points accumulation rates, tier thresholds, and associated benefits are published in the VIP section of the Platform and are subject to change at ur999's discretion with reasonable notice to existing VIP members.
Section 9
The following general betting rules apply to all sports markets on the ur999 Platform, including PSL cricket, international cricket, UFC, and other sports covered by the sportsbook. Specific sport and market rules supplement these general rules where applicable.
9.1 Bet Acceptance
All bets are subject to acceptance by ur999. ur999 reserves the right to refuse, limit, or void any bet at its discretion, including where: the bet is placed after the relevant event has started without in-play markets being designated; odds have been displayed in error; or ur999 suspects match manipulation, fraudulent activity, or abuse of its systems.
9.2 Void Bets
A bet becomes void where: the event is cancelled and not rescheduled within 12 hours of the original scheduled start time; the event's rules are materially changed after bet acceptance; a selection is withdrawn prior to the event commencing; or a pricing error is determined to have materially affected the odds offered. Void bets result in the return of the original stake to the Player's Account.
9.3 Live Betting
In-play betting markets on ur999 are subject to brief suspension periods for odds recalculation. Bets placed during a suspended market will not be accepted. ur999 provides no guarantee of continuous market availability during live events. Delayed or poor connectivity is the Player's responsibility and does not constitute grounds for bet cancellation.
9.4 Maximum Payouts
ur999 applies maximum payout limits per event and per sport. These limits are published in the sportsbook and may be adjusted at ur999's discretion. Where a combination bet results in a payout that would exceed the applicable limit, the payout will be capped at the published maximum, with the excess forfeited.
Section 10
All casino games available on the ur999 Platform — including slots, live dealer tables, virtual table games, and game show formats — are operated subject to the following conditions:
Section 11
The following activities are expressly prohibited on the ur999 Platform and constitute a material breach of these Terms entitling ur999 to immediately terminate your Account, void all associated bets and balances, and report the matter to relevant authorities:
ur999 reserves the right to investigate any Account where prohibited conduct is suspected and to take proportionate action up to and including permanent Account closure and civil or criminal referral where warranted.
Section 12
ur999 is committed to responsible gaming as a genuine operating standard, not a compliance checkbox. The following responsible gaming provisions apply to all Accounts on the Platform:
12.1 Age Verification
ur999 enforces a strict minimum age requirement of 21 years. Age verification may be requested at any point. Where a minor is determined to have accessed the Platform, ur999 will close the Account, void all bets and winnings, and return deposits to the payment method of origin where possible.
12.2 Player-Controlled Limits
All ur999 Accounts have access to the following self-imposed controls via the account settings dashboard: deposit limits (daily, weekly, monthly); loss limits; session time limits and reality check reminders; wager limits per bet. Once set, limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period before activation.
12.3 Self-Exclusion
Players may request self-exclusion from the ur999 Platform for periods of 30 days, 90 days, 6 months, 12 months, or permanently. Self-exclusion requests are processed immediately. During a self-exclusion period, ur999 will take reasonable steps to prevent reactivation of the Account and will block promotional communications. Permanent self-exclusion cannot be reversed. Players seeking support with problem gambling are directed to ur999's Responsible Gaming page.
12.4 Cooling-Off Periods
Where a Player requests a cooling-off period — a short-term break from gaming without full self-exclusion — ur999 will deactivate the Account for the requested period. Cooling-off periods range from 24 hours to 30 days. The Account will reactivate automatically at the end of the cooling-off period unless the Player requests conversion to full self-exclusion.
Gambling Involves Risk: Gambling is entertainment, not a means of income. Never gamble with funds you cannot afford to lose. ur999 gaming services are for players aged 21 and above only. If gambling is affecting your finances, relationships, or mental health, please use the self-exclusion tool or contact support immediately.
Section 13
All intellectual property on the ur999 Platform — including but not limited to the ur999 brand name and logo, website design, software, game content licensed from third-party providers, written content, and all other proprietary materials — is owned by or licensed to ur999 and protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal gaming purposes in accordance with these Terms. This licence does not include any right to: reproduce, distribute, modify, publicly display, or create derivative works from any Platform content; reverse engineer or attempt to extract source code from the Platform's software; use any ur999 intellectual property for commercial purposes without the express written consent of ur999.
Section 14
To the fullest extent permitted by applicable law, ur999's total liability to any Player in connection with their use of the Platform shall not exceed the total amount deposited by that Player in the 12-month period immediately preceding the event giving rise to the claim.
ur999 shall not be liable — whether in contract, tort, negligence, or otherwise — for: indirect, incidental, special, consequential, or punitive damages; loss of profits or anticipated savings; losses arising from internet connectivity failures, including those affecting live betting markets or live casino sessions; losses arising from events of force majeure including technical failures, cyber-attacks, power outages, or other circumstances beyond ur999's reasonable control; the content, accuracy, or legality of third-party payment service providers integrated into the Platform.
No Warranty of Uninterrupted Service: ur999 provides its Platform on an "as is" basis. While ur999 takes reasonable steps to maintain continuous service, we do not guarantee uninterrupted access to the Platform. Scheduled maintenance windows will be communicated in advance where reasonably practicable.
Section 15
These Terms are governed by and shall be construed in accordance with the laws of the jurisdiction in which ur999 holds its international gaming license, without regard to conflict-of-law provisions. Nothing in this clause limits your rights as a consumer under the laws of your country of residence where those rights cannot be contractually excluded.
15.1 Informal Resolution
In the event of any dispute arising from your use of the ur999 Platform, you should first contact ur999's customer support team. The majority of disputes are resolved informally at this stage. ur999's support team aims to provide a substantive written response to all formal complaints within 5 business days.
15.2 Formal Complaints
Where informal resolution does not resolve the matter to your satisfaction, you may escalate your complaint in writing to ur999's Compliance Department. ur999 will issue a final written determination within 28 days of receiving a formal complaint. Where the dispute concerns the outcome of a specific game or bet, ur999 will provide documented game logs and RNG certification records relevant to the dispute.
Section 16
ur999 reserves the right to amend these Terms at any time. Where amendments are material — affecting Player rights, payment conditions, or game rules — ur999 will provide at least 14 days' notice via the registered email address or mobile number on the Player's Account before the amended Terms take effect.
Your continued use of the ur999 Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and request account closure by contacting ur999's support team. ur999 will process any outstanding balance withdrawal request from a Player who closes their account in response to a Terms amendment, notwithstanding any pending KYC requirements, provided basic identity has been established.
The current version of the Terms is always accessible on this page at https://ur999.bid/terms-conditions. The version number and effective date are displayed in the page header above.
Section 17
For all enquiries relating to these Terms and Conditions, your Account, payments, or any other matter related to the ur999 Platform, please contact the ur999 support team via the following channels:
ur999 aims to acknowledge all written queries within 24 hours and to provide a substantive response within 5 business days for complex matters. For urgent account security matters, please use the live chat channel for the fastest response.
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