ur999 Terms & Conditions — Your Rights and Obligations

In these Terms and Conditions, the following terms shall have the meanings ascribed to them below unless the context otherwise requires:

• "ur999", "we", "us", or "our" refers to the operator of the ur999 platform, operating at https://ur999.bid under an international gaming license.
• "Platform" means the ur999 website, including all casino games, sportsbook functionality, live dealer tables, account management tools, payment services, and any associated mobile-optimised interfaces.
• "Player", "you", or "your" means any individual who accesses, registers, or uses the ur999 Platform in any capacity.
• "Account" means the registered member account created by a Player on the ur999 Platform.
• "Balance" means the total of real-money funds held in a Player's Account, excluding any bonus funds unless expressly converted in accordance with bonus terms.
• "Bonus Funds" means any promotional credit, matched deposit bonus, free spin value, or other incentive credited to a Player's Account subject to wagering requirements.
• "KYC" means Know Your Customer identity verification, including CNIC documentation, address verification, and payment method confirmation as required by ur999 or its licensing authority.
• "Terms" means these Terms and Conditions as amended from time to time, together with any specific game rules, bonus terms, and the Privacy Policy and Responsible Gaming Policy.

By accessing the ur999 Platform, creating an Account, making a deposit, placing a bet, or using any service provided by ur999, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the Platform.

These Terms constitute a legally binding agreement between you and ur999. Where separate terms apply to specific promotions, games, or features, those terms are incorporated by reference into these Terms. In the event of any inconsistency, the specific terms applicable to a particular promotion or game shall take precedence over these general Terms with respect to that specific matter only.

Access to and use of the ur999 Platform is subject to the following eligibility requirements, which must be continuously satisfied throughout your use of the Platform:

• You must be at least 21 years of age. ur999 operates a strict minimum age policy of 21 years for all gaming services. This is a non-negotiable condition of access.
• You must be a natural person. Corporations, partnerships, trusts, and other legal entities may not register Accounts on the ur999 Platform.
• You must not be a Politically Exposed Person (PEP) or a family member or close associate of a PEP, unless ur999 has separately approved your Account following enhanced due diligence.
• You must not have a self-exclusion agreement in place with ur999 or any other gaming platform that would prohibit you from accessing gaming services.
• You must be acting on your own behalf and for your own personal entertainment. Operating an Account on behalf of a third party is expressly prohibited.
• You must not be an employee, contractor, or family member of an employee of ur999 or any affiliated partner or supplier without the express written consent of ur999.

ur999 reserves the right to request documentary proof of eligibility at any time, including but not limited to CNIC copies, proof of address, and source-of-funds documentation. Failure to provide satisfactory documentation within a reasonable period will result in Account suspension and, where applicable, the return of deposited funds to the original payment method, net of any withdrawals already processed.

To access real-money services on the ur999 Platform, you must create a registered Account. Each Player is permitted to hold only one Account. The creation of multiple Accounts by the same individual is a material breach of these Terms and will result in the immediate suspension and potential permanent closure of all associated Accounts, along with the forfeiture of any balances held in duplicate accounts that are determined to have been created in breach of this clause.

4.1 Registration Information

You are required to provide accurate, complete, and up-to-date information during registration, including your full legal name as it appears on your CNIC, your date of birth, a valid Pakistani mobile number (used as your primary login identifier and for OTP delivery), and a secure password of your choosing.

4.2 Identity Verification (KYC)

ur999 operates a mandatory KYC process. Standard KYC requires submission of a valid CNIC. Enhanced KYC may additionally require proof of address and source-of-funds documentation for higher-value accounts. KYC must be completed before withdrawal functionality is activated. ur999 may suspend deposits and gameplay pending KYC completion where risk indicators are present.

4.3 Account Information Updates

You are responsible for maintaining the accuracy of your Account information. Any change to your registered mobile number, payment method, or personal details must be reported to ur999's support team promptly. ur999 accepts no liability for losses arising from failure to maintain accurate Account information.

You are solely responsible for maintaining the security and confidentiality of your ur999 Account credentials, including your username, password, and any OTP codes delivered to your registered mobile number. ur999 will never ask you to disclose your password via any communication channel.

You must notify ur999 immediately if you become aware of any unauthorized access to your Account, any loss or theft of your registered SIM card, or any other security compromise. ur999's liability for losses arising from unauthorized Account access is limited where such access results from your failure to maintain credential security.

ur999 reserves the right to impose temporary security holds on Accounts where unusual activity is detected, including but not limited to logins from unrecognized devices, multiple failed authentication attempts, or transaction patterns inconsistent with prior account behavior. Such holds may be lifted upon successful completion of additional identity verification.

All deposits to your ur999 Account must be made through the payment methods listed in the Platform's cashier at the time of deposit. ur999 currently accepts JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank transfers, QR Pay, and Cash OTC where applicable.

6.1 Minimum Deposit

The minimum deposit amount at ur999 is Rs 100 per transaction, unless a higher minimum is specified for a particular payment method or promotional offer. Specific payment methods may carry different minimum thresholds as communicated in the cashier interface.

6.2 Deposit Processing

JazzCash and EasyPaisa deposits are credited to your Account instantly. Bank transfers via HBL, UBL, Meezan Bank, and Raast typically process within 15 to 30 minutes during standard banking hours. Delays attributable to payment service providers or banking systems are beyond ur999's control.

6.3 Accepted Funds

All funds deposited to your ur999 Account must be from payment methods registered in your own name and must not originate from unlawful activity. ur999 is obligated to comply with applicable anti-money laundering requirements and will report suspicious transactions to relevant authorities where legally required.

6.4 Deposit Responsibility

You are solely responsible for any deposit you make to your ur999 Account. ur999 will not refund deposits on the basis that you did not intend to deposit, unless an error on the part of ur999 can be demonstrated. Chargeback requests made to payment providers in respect of ur999 deposits where no genuine error exists will be treated as fraud and may result in Account closure.

Withdrawal of real-money balances from your ur999 Account is subject to the following conditions:

• KYC verification must be complete before any withdrawal is processed.
• Withdrawals must be made to the same payment method used for the most recent deposit, unless ur999 expressly permits an alternative at its sole discretion.
• Any active bonus wagering requirements must be satisfied before withdrawal of bonus-associated funds. Real-money deposits not associated with active bonus requirements may be withdrawn at any time.
• ur999 reserves the right to conduct additional identity or source-of-funds verification before processing withdrawals of Rs 50,000 or more per transaction.
• JazzCash and EasyPaisa withdrawals typically process within 5 minutes. Bank transfers process within 15–30 minutes during business hours. Delays attributable to payment service providers fall outside ur999's processing time commitments.
• ur999 reserves the right to split a large withdrawal into multiple transactions where this is technically required by payment channel limits.

ur999 offers various promotional incentives to Players including welcome bonuses, reload bonuses, free spins, cashback offers, and VIP programme benefits. All promotions are subject to specific terms communicated at the time of offer and incorporated into these Terms by reference.

8.1 General Bonus Rules

• Bonuses must be claimed within the time window specified in the relevant promotional offer. Expired offers cannot be retroactively applied.
• Wagering requirements must be met within the time limit specified. Bonus funds remaining at the end of the wagering period will be forfeited.
• Different games contribute different percentages toward wagering requirements. Specific contribution rates are published in individual promotion terms.
• ur999 reserves the right to withdraw, modify, or cancel any promotional offer at any time. Players who have already claimed a bonus prior to cancellation will have their existing wagering requirements honored.

8.2 Bonus Abuse

ur999 monitors bonus activity and reserves the right to void bonuses and associated winnings where it determines, at its reasonable discretion, that bonus abuse has occurred. Bonus abuse includes but is not limited to: claiming multiple accounts to receive duplicate bonuses; using low-variance betting strategies to circumvent wagering requirements; coordinating with other players to exploit promotional terms.

8.3 VIP Programme

ur999's VIP loyalty programme awards points based on real-money betting activity across the Platform. Points accumulation rates, tier thresholds, and associated benefits are published in the VIP section of the Platform and are subject to change at ur999's discretion with reasonable notice to existing VIP members.

The following general betting rules apply to all sports markets on the ur999 Platform, including PSL cricket, international cricket, UFC, and other sports covered by the sportsbook. Specific sport and market rules supplement these general rules where applicable.

9.1 Bet Acceptance

All bets are subject to acceptance by ur999. ur999 reserves the right to refuse, limit, or void any bet at its discretion, including where: the bet is placed after the relevant event has started without in-play markets being designated; odds have been displayed in error; or ur999 suspects match manipulation, fraudulent activity, or abuse of its systems.

9.2 Void Bets

A bet becomes void where: the event is cancelled and not rescheduled within 12 hours of the original scheduled start time; the event's rules are materially changed after bet acceptance; a selection is withdrawn prior to the event commencing; or a pricing error is determined to have materially affected the odds offered. Void bets result in the return of the original stake to the Player's Account.

9.3 Live Betting

In-play betting markets on ur999 are subject to brief suspension periods for odds recalculation. Bets placed during a suspended market will not be accepted. ur999 provides no guarantee of continuous market availability during live events. Delayed or poor connectivity is the Player's responsibility and does not constitute grounds for bet cancellation.

9.4 Maximum Payouts

ur999 applies maximum payout limits per event and per sport. These limits are published in the sportsbook and may be adjusted at ur999's discretion. Where a combination bet results in a payout that would exceed the applicable limit, the payout will be capped at the published maximum, with the excess forfeited.

All casino games available on the ur999 Platform — including slots, live dealer tables, virtual table games, and game show formats — are operated subject to the following conditions:

• All RNG-based casino games use certified random number generators that have been independently tested and verified by approved testing laboratories. Certified RTP percentages are published in each game's information panel.
• Live dealer games are operated from professional studios with trained dealers and supervised operations. Game results in live dealer games are produced by physical processes — real decks, real wheels — not RNG systems.
• In the event of a disconnection during a casino game session, the game will resolve according to the game provider's own disconnection protocols. ur999 is not liable for losses arising from internet connectivity failures beyond its infrastructure.
• Where a malfunction or technical error affects game outcome — including display errors, incorrect odds display, or software faults — ur999 reserves the right to void the affected round and return stakes to the Player's Account. Winnings arising from a demonstrably malfunctioning game state are not payable.
• Minimum and maximum bet limits apply to all casino games and are displayed in the game interface prior to each round. These limits may be adjusted by ur999 at any time without notice.

The following activities are expressly prohibited on the ur999 Platform and constitute a material breach of these Terms entitling ur999 to immediately terminate your Account, void all associated bets and balances, and report the matter to relevant authorities:

• Providing false, incomplete, or misleading registration information, including misrepresentation of your age or identity.
• Registering or operating multiple Accounts on the Platform.
• Using automated software, bots, or scripts to interact with the Platform in any way, including for placing bets, navigating games, or manipulating outcomes.
• Exploiting software bugs, glitches, or pricing errors in ways inconsistent with good-faith gaming. Any winnings generated through exploitation of technical errors are subject to forfeiture.
• Collusion with other players to manipulate game outcomes or exploit bonus structures.
• Any activity that constitutes or facilitates money laundering, terrorist financing, or any other unlawful financial activity.
• Accessing the Platform from a jurisdiction where doing so is prohibited by applicable law.
• Engaging in abusive, harassing, or threatening behavior toward ur999 staff or other players via any communication channel.

ur999 reserves the right to investigate any Account where prohibited conduct is suspected and to take proportionate action up to and including permanent Account closure and civil or criminal referral where warranted.

ur999 is committed to responsible gaming as a genuine operating standard, not a compliance checkbox. The following responsible gaming provisions apply to all Accounts on the Platform:

12.1 Age Verification

ur999 enforces a strict minimum age requirement of 21 years. Age verification may be requested at any point. Where a minor is determined to have accessed the Platform, ur999 will close the Account, void all bets and winnings, and return deposits to the payment method of origin where possible.

12.2 Player-Controlled Limits

All ur999 Accounts have access to the following self-imposed controls via the account settings dashboard: deposit limits (daily, weekly, monthly); loss limits; session time limits and reality check reminders; wager limits per bet. Once set, limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period before activation.

12.3 Self-Exclusion

Players may request self-exclusion from the ur999 Platform for periods of 30 days, 90 days, 6 months, 12 months, or permanently. Self-exclusion requests are processed immediately. During a self-exclusion period, ur999 will take reasonable steps to prevent reactivation of the Account and will block promotional communications. Permanent self-exclusion cannot be reversed. Players seeking support with problem gambling are directed to ur999's Responsible Gaming page.

12.4 Cooling-Off Periods

Where a Player requests a cooling-off period — a short-term break from gaming without full self-exclusion — ur999 will deactivate the Account for the requested period. Cooling-off periods range from 24 hours to 30 days. The Account will reactivate automatically at the end of the cooling-off period unless the Player requests conversion to full self-exclusion.

All intellectual property on the ur999 Platform — including but not limited to the ur999 brand name and logo, website design, software, game content licensed from third-party providers, written content, and all other proprietary materials — is owned by or licensed to ur999 and protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal gaming purposes in accordance with these Terms. This licence does not include any right to: reproduce, distribute, modify, publicly display, or create derivative works from any Platform content; reverse engineer or attempt to extract source code from the Platform's software; use any ur999 intellectual property for commercial purposes without the express written consent of ur999.

To the fullest extent permitted by applicable law, ur999's total liability to any Player in connection with their use of the Platform shall not exceed the total amount deposited by that Player in the 12-month period immediately preceding the event giving rise to the claim.

ur999 shall not be liable — whether in contract, tort, negligence, or otherwise — for: indirect, incidental, special, consequential, or punitive damages; loss of profits or anticipated savings; losses arising from internet connectivity failures, including those affecting live betting markets or live casino sessions; losses arising from events of force majeure including technical failures, cyber-attacks, power outages, or other circumstances beyond ur999's reasonable control; the content, accuracy, or legality of third-party payment service providers integrated into the Platform.

These Terms are governed by and shall be construed in accordance with the laws of the jurisdiction in which ur999 holds its international gaming license, without regard to conflict-of-law provisions. Nothing in this clause limits your rights as a consumer under the laws of your country of residence where those rights cannot be contractually excluded.

15.1 Informal Resolution

In the event of any dispute arising from your use of the ur999 Platform, you should first contact ur999's customer support team. The majority of disputes are resolved informally at this stage. ur999's support team aims to provide a substantive written response to all formal complaints within 5 business days.

15.2 Formal Complaints

Where informal resolution does not resolve the matter to your satisfaction, you may escalate your complaint in writing to ur999's Compliance Department. ur999 will issue a final written determination within 28 days of receiving a formal complaint. Where the dispute concerns the outcome of a specific game or bet, ur999 will provide documented game logs and RNG certification records relevant to the dispute.

ur999 reserves the right to amend these Terms at any time. Where amendments are material — affecting Player rights, payment conditions, or game rules — ur999 will provide at least 14 days' notice via the registered email address or mobile number on the Player's Account before the amended Terms take effect.

Your continued use of the ur999 Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and request account closure by contacting ur999's support team. ur999 will process any outstanding balance withdrawal request from a Player who closes their account in response to a Terms amendment, notwithstanding any pending KYC requirements, provided basic identity has been established.

The current version of the Terms is always accessible on this page at https://ur999.bid/terms-conditions. The version number and effective date are displayed in the page header above.

For all enquiries relating to these Terms and Conditions, your Account, payments, or any other matter related to the ur999 Platform, please contact the ur999 support team via the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly through the ur999 Platform for logged-in members.
• Support Hours: 24 hours a day, 7 days a week, including Pakistani public holidays.

ur999 aims to acknowledge all written queries within 24 hours and to provide a substantive response within 5 business days for complex matters. For urgent account security matters, please use the live chat channel for the fastest response.